The customer Ticket System is a centralized communication and service request module designed to streamline issue reporting and resolution within your property management operations.
With this feature, tenants can easily submit maintenance requests, report issues, or ask questions directly from their portal or mobile device. Each submission automatically generates a service ticket, which is then routed to the appropriate staff or contractor for resolution.
Online & Mobile Submission – Tenants create tickets via web or mobile, ensuring 24/7 access
Automated Assignment – Tickets are assigned based on category
Status Tracking & Notifications – Real-time ticket updates with automated email/SMS notifications
Internal Notes & History – Staff can add internal comments, attach images or documents, and track past communications
Performance Analytics – Generate reports to monitor response times, recurring issues, and staff productivity
Improves tenant satisfaction with faster and more transparent service
Enhances operational efficiency by reducing manual coordination
Increases accountability across teams with clear audit trails
Helps property managers maintain compliance with service-level agreements (SLAs)
Discover all the benefits of the best point of sale solution in the country!
